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Author Topic: Admin Manual v2  (Read 2747 times)

Offline BlueNova

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Admin Manual v2
« on: July 21, 2015, 01:51 am »
    In this post we decided to re-create the admin manual since the old one is outdated. Shout out to Greenflarp for reviewing this for me.

Administrator's Manual

Disclaimer: This is a re-write of the Admin Manual written by Khan a few years ago. Much of the same material may appear but we've decided to do the tweaking so the current Admins can get a better understanding of what they're doing. And, as in the previous guide, if this guide conflicts with the MOTD in anyway the MOTD is right!

Purpose
This manual was re-written so our newest Administrators have a more dependable guide to go off of. It will, hopefully, improve the quality of our Admins and reduce the amount of admin abuse reports created.

Table of Contents/Sections
This guide will be broken up into seven main categories...
  • Basic Rules to Follow.
  • Administrative Commands
  • Player to Admin Interactions.
  • Punishment Guide.
  • Ban Guide
  • Common Misconceptions.
  • Handling Situations.


With the opening aside welcome to the world of Administrating. It is wonderful that you purchased Admin to have another person to help out the community. As a new Admin you'll need to have a good knowledge of what you're doing. You'd likely want to know what to do or how to do something. This guide will help you through most Administrative situations though when in doubt ask a Super Admin or Root Admin.



Basic Rules to Follow
There are some rules that may not be written down in the rules list. Some of these rules may be common sense to other and not so much to some. But you can use this as reference of the "Admin Rules" in the rules list. This should help tell you what to do with your new powers as an Administrator.
  • Don't abuse any of your administrative commands. This is mainly using your powers as an admin to gain an unfair advantage over other players. This can also constitute as taking action against fellow admins. If you're in question about something ask a Trusted/Super/Root Admin and if you think a fellow Admin is abusing make a ticket.
  • You are not above the rules. Being an Administrator does not grant you god access. You must not only follow the rules but you must enforce them too. You are also granted extra rules to follow when being an Administrator. But overall you are here to help players. Not stand over them like a god ignoring them all or insulting them and the likes.
  • Be nice. Since you are now an Admin players may look up to you. Try to be their friend. Treat every player with respect and try to be neutral in situations. When we have a nice Admin the tension between players and Admins is reduced.
  • If you're caught Admin abusing then a Super Admin or Root Admin may give you an admin warning. If you accumulate three of these warnings your Admin access may be revoked and you can never buy it again so be careful.
  • Try to use common sense. We understand that people may be oblivious to some things do don't be afraid to ask other Admins their opinion on the matter. We'd rather have you ask a silly question then get banned for something that could've been avoided with one.
  • Listen to all Super and Root Admins. They are the ones who have the authority to punish you for abuse and have the authority to give you orders.
  • Try to not noclip at all unless you're an Admin on Duty or in an admin situation. Even when you're Admin on Duty you cannot noclip into other peoples' bases unless you're conducting a base check which you must announce in admin advert. You may, however, use noclip for building purposes in your base.
  • As an Admin you're physgun and toolgun may now affect other player's entities and props. Only use them for administrative matters. Do not remove entities unless they're causes lag though you may only remove empty printer barrels or empty shipments. Any other entities will not be removed through your toolgun.
  • As an Admin you now get access to an exclusive chat. Admin Chat. This allows you to talk to your fellow Administrators. Though keep in mind. Admin chat is an OOC chat. You may have friendly conversations there, or discuss the matter of a report. Though since it's an OOC chat you cannot speak in RP there or blatantly insult players or other Admins.
  • Please try and answer reports. That is what you're here for. But you are only required to answer them if you're an Admin on Duty. If you're any other class you may answer reports of your own free will.
  • In console type bybmenu or !menu in chat. This will give you a list of players, their steam names, steam IDs, ranks and RP names. Do this every so often so you know you're not taking administrative action against another Admin or even a Super/Root Admin.
  • Again, try and help players and even fellow Admins if they need it. You're job as an Admin is to help people. Not be the one arse who likes to watch people struggle.
  • Do not ban other Admins. This is counted as abuse and may earn you an admin warning. The only exception is if the Admin you're banning goes rogue. Yet after you ban a rogue Admin you must make a ticket so a Super/Root Admin can take appropriate action or else you may receive a warning and ban yourself for banning a fellow Administrator.
  • Don't ever use your administrative powers inside RP. Administrating is purley OOC and you cannot slay someone for raiding you, or kick a player for mugging you. You can, however, build in noclip as mentioned above.
  • Don't spam commands as this annoys other and clutters up logs/console.
  • Use evidence you're presented with when handling a report. Don't punish off of someone's story. This is known as hearsay and can get your a warning issued.
  • If you accidentally banned a player then everything will be fine. Just contact a Trusted Admin+ and explain the situation to have the player unbanned.
  • If you see a player hacking or think they are hacking then don't ban them. Record a demo of them hacking and then report it to the helpdesk for a Trusted/Super Admin to properly handle.



Administrative Commands

Ever Admin has a set of commands they use to administrate and rid the server of trolls and abusers. You may type !menu or bybmenu in console and right click on a players name for a list of commands. Though I shall present a list. The list shall be divided into console and chat commands and have an explaination after them. Commands that have options for both will appear twice.

Chat:

Note: It's better not to use the "< >" symbols as they won't do anything in chat. They're there to show that two words at together or in one section.
  • /adminduty - This enables you to turn into an Admin on Duty.
  • !slay <player name> <reason> - Allows you to forcefully kill a player and is used for small rule breakings such as a single case of RDM.
  • !slap <player name> <reason> - Allows you to slap a player for extremely small rule breakings such as profanity in OOC.
  • !kick <player name> <reason> - Allows you to forcefully remove a player from the server for things such as racism in OOC or 3+ cases of RDM.
  • !ban <player name> <time (in minutes)> <reason> - Allows you to remove the player from the server for a certain number of minutes and is used as a last resort. For things such as mass RDM, prop spam, spawn block, etc.
  • !motd - Opens the MOTD window.
  • !rules - Opens a window with the server rules.
  • !freeze <player name> - Freezes a player.
  • !unfreeze <player name> - Unfreezes a player.
  • !bring <player name> - Summons a player.
  • !return <player name> - Returns a player to their previous position.
  • !breeze <player name> - Summons and freezes a player at the same time.
  • !goto <player name> - Teleports you to a specific player.
  • /a - Admin chat
  • /aadvert - Admin advert, used for administrative reasons only.
  • !menu - Lets you see the menu with steam names, rp names, steam IDs and server ranks of players.
  • !dmglog - Allows you to see the damage logs (it only records the last 500 events)
  • !forcespray - Forces a player to spray their spray if suspected of spraying an offensive/illegal spray.
  • !proplimit <player name> - Shows how many props and wire entities the targeted player has spawned.

Console:

Note: The descriptions for the console commands can be found above in their chat form. If there is a command that is solely for the console it's description shall be found here. Also note that in console it is better to use quotations instead of the greater/less than symbols. Again, they're here to let you know that something is on it's own.

  • byb_slay <player name> <reason>
  • byb_slap <player name> <reason>
  • byb_kick <player name> <reason>
  • byb_ban <player name> time (in minutes) <reason>
  • byb_banid <player's steam ID> time (in minutes) <reason> - Used to ban a player's ID such as if two players have similar names and they can't target the right one or if someone prop spams/spawnblocks and leaves.
  • byb_goto <player name>
  • byb_bring <player name>
  • byb_return <player name>
  • byb_freeze <player name>
  • byb_unfreeze <player name>
  • byb_breeze <player name>
  • noclip - Enables noclip
  • bybmenu
  • print_owner - Prints out the steamID of the owner of an entity in chat. To be used if you find entities in a propclimb or no-clip only area. If the owner is an admin, make a ticket or contact a super admin.
  • cleardecals - Clears all decals. To be used i.e when someone got an offensive spray. Use twice in a row to remove sprays.



Player to Admin Interactions

As an Admin you are now looked up upon. Players come to you when they need support. So naturally you should try to stay friendly and open. Keep a helpful and kind tone with people and try not to over react. Be friendly, talking to an Admin can be unnerving at times, try to be calm and collected when making judgements and be fair when handing out punishments.
Keep the atmosphere friendly, crack a joke, relieve tension between players and Admins and when they need an Admin try to help them. Because if it were you asking for an Admin you'd like it if one responded.



Punishment Guides

You are to enforce the rules. That is the most important part of being an Administrator, enforcing the rules. When a player breaks the rules you're expected to punish them. Try to be fair with your punishments. There are few things that warrant an instant ban. Those things are:
Spawn block
Prop spam
Mass RDM
Hacking/cake or threats to do so (Get the help of a Trusted Admin+ to handle this one)
Spawn killing

Though there are other rule breakings that warrant far less severe punishments. Things such as RDM and NLR usually warrant a slay for one occurance. Though if the player repeatedly RDMs or repeatedly breaks NLR then you may give a ban of the approripate time (see ban guide for more details)

"Player01 RDMs someone." Slay them or give a verbal warning.

"Player01 is propblocking printers." (Bring him and ask him to remove it. If he refuses slay him and remove it yourself)

"Player01 has broken NLR now." (You may now kick him)

"Player01 comes back and RDAs two people." (Give them a nice 3 hour ban)

"TeddyBearSpecialist: (Report) I was RDMed by Mr. Thompson." - For this you would go to TeddyBearSpecialist and summon Mr. Thompson. Ask both sides what happened and if Mr. Thompson did indeed RDM TeddyBearSpecialist then you would slay him for RDM.

Someone is speedhacking! For this you would contact a Trusted Admin+ and record the player yourself until the higher Admin gets there. If no Trusted Admin+ is available get evidence through a recording and create a player abuse ticket.

A player is propblocking? So just summon them and ask them to remove it. If they don't then you remove it and slay them for prop blocking. But what's this? They do it again, re-remove it and kick then for repeated propblock. But what if he comes back and propblocks again? Hand him a nice hour ban for propblocking after a kick.

Of course I cannot cover every scenario in this guide. If there's something you're honestly confused about ask the other Admins or a Trusted Admin+ they'll be sure to help you if you really need it.

Oh what's this? A player decides he's going to be a little mean and use profanity in OOC such as "f***" or "s***"? For this a simple slap will suffice for curssing in OOC. He continues? Slay him, but if he still goes on then kick/ban him depending on the severity.



Ban Guide

Every so often you'll have to ban a player. For some reason Admins take pride to this. I don't know why I just know they do. Yet these people are the rotten apples of the internet tree. The ones who don't deserve to play here. But say you're confused on how long to ban someone or for what reason? Well after a slay/kick is issued or if the player breaks a rule that warrants and instant ban you will have to decide for what length.

Note: Due to past abuse of free banning Administrators may not ban for any longer then a day. If you wish for a player's ban to be increased make a ticket with valid evidence or get in contact with a Trusted Admin+ also note that the ban time is in minutes.
The ban table has times and possible reasons on it to get you on the right tracks

60 (one hour)       | Repeated RDMs or breakings of NLR, job abuse, prop pushing, etc.

120 (two hours)      | Excessive swearing/racism in OOC, RDMing repeatedly, Prop surfing, etc.

720 (twelve hours)   | Many accounts of RDM, job abuse, NLR, RDA, excessive swearing in OOC, propblocking entities after a kick, etc.

1440 (one day)      | Spawn block, spawn killing (all permanent banable offenses [make ticket          afterwards]), harassment, excessive swearng/racism in OOC, massive job abuse, prop spam, mass RDM, etc.



Common Misconceptions

Over the years there have been some rule changes, some of which are still allowed on other servers yet aren't allowed here. These are common misconceptions that people are confused about. Punishing for these things may earn you an admin warning and an sban.

The first one is would be leaving to avoid punishment. During any administrative sit players are allowed to disconnect since it is not against the rules to disconnect as explained here. Seeing as a disconnect will serve the same purpose as a kick it seems ridiculous to ban someone for breaking a rule that would normally warrant a slay. So if the rule they broke only warrants a kick or less then it's not worth banning them. Yet if the play did something of a bannable offense and leaves before you can ban them then ban their ID.

Another misconception would be issuing punishments for admin disrespect. Admins are not gods. Sure players are to treat you the same as everyone else but they don't have to bow down to you and call you master. If a player is harassing you then issue their punishment for harassment. This must be OOC since RP harassment is legal. As it is also stated here that admin disrespect is not a valid punishment reason.

Another that I notice would be fearRP or anything of the likes. ByB is a semi-serious RP server. Players can do "/me gags you so you can't speak" all they want but the players are not required to follow that. They can follow it if they please but things like not being allowed to move during a mug or following /me to the bone are not required. If a player makes a report for people not doing these things either ignore the report or, better yet, go to them and explain to them that players are not requried to follow those concepts.



Handling Situations

Administrating can be stressful, we understand this. You may be praised or ridiculed depending the the effort you put into it. Some situations can be more stressful than others. However, when handling situations it is very important to stay calm and keep a neutral point of view.

When you begin a situation you should summon both parties to a secure place where other players can't get to them. You then get the story from both sides and get as much information as you can. You check the console to see if everything matches up and you begin deciding what the punishment should be. You keep a neutral view. Don't take either's side, be your own party and at the end of it hand out punishments that are needed based on the conclusion. Sometimes there will be reports that are impossible to resolve. Such as both parties stories conflict too greatly or there's no evidence to go off of. For that you simply close it and let them take it to the helpdesk if they wish to do so.



That should about cover it for this updated version of the admin manual. Not everything can be covered here but when in doubt ask a Super Admin or Root Admin and they'll be sure to give you the right answer. Thank you for reading and enjoy your stay at ByB. Happy administrating![/list]
« Last Edit: July 21, 2015, 06:58 pm by Tobeass »

Offline Loqfrican

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Re: Admin Manual v2
« Reply #1 on: July 21, 2015, 04:41 am »
Well done. Though it lacks color ;)

Offline Bouchiekins

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Re: Admin Manual v2
« Reply #2 on: July 21, 2015, 12:05 pm »
Nice, a good follow up to the old one.

Perhaps the most important thing said in this manual is the following:

Handling Situations

Administrating can be stressful, we understand this. You may be praised or ridiculed depending the the effort you put into it. Some situations can be more stressful than others. However, when handling situations it is very important to stay calm and keep a neutral point of view.

... You then get the story from both sides and get as much information as you can. You check the console to see if everything matches up and you begin deciding what the punishment should be. You keep a neutral view. Don't take either's side, be your own party and at the end of it hand out punishments that are needed based on the conclusion.

AKA: Stay calm and remain neutral. (and, of course, don't abuse your powers)

Good luck administrating and have fun.

Offline T

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Re: Admin Manual v2
« Reply #3 on: July 21, 2015, 12:49 pm »
Handle your admin powers like a super admin is always watching you, because very often this is true. :)

Signed

NSA of BYB.

Offline BlueNova

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Re: Admin Manual v2
« Reply #4 on: July 21, 2015, 01:23 pm »
Well done. Though it lacks color ;)

I'm boring and don't believe in a lot of colors. :(

PS - Tobe could you go in and edit some of the grammatical mistakes I put in there?
« Last Edit: July 21, 2015, 01:27 pm by BlueNova »

Offline Bruhstice

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Re: Admin Manual v2
« Reply #5 on: July 21, 2015, 01:36 pm »
I fixed a few typos, hence the edit.

But all in all i think its great, good effort in making this, and it pretty much covers the basics and a little more.

Good job!

Offline Sabretooth

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Re: Admin Manual v2
« Reply #6 on: July 21, 2015, 02:12 pm »
Handle your admin powers like a super admin is always watching you, because very often this is true. :)

Signed

NSA of BYB.

10/10 now I can be the best!

Offline BlueNova

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Re: Admin Manual v2
« Reply #7 on: July 22, 2015, 02:57 am »
Thanks so much for editing my mistakes Tobe :)

Offline Crypto

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Re: Admin Manual v2
« Reply #8 on: July 22, 2015, 06:02 pm »
Code: [Select]
| Minutes         | Reason                                                                                                                                                              |
|-----------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 60 (1 hour)     | Repeated RDMs or breakings of NLR (3x), job abuse, prop pushing, etc..                                                                                              |
| 120 (2 hours)   | Excessive swearing/racism in OOC, RDMing repeatedly, Prop surfing, etc...                                                                                           |
| 720 (12 hours)  | Many accounts of RDM, job abuse, NLR, RDA, excessive swearing in OOC, propblocking entities after a kick, etc...                                                    |
| 1440 (24 hours) | Spawn block, spawn killing (instaban offenses -don't forget a ticket), harassment, excessive swearing/racism in OOC, massive job abuse, prop spam, mass RDM, etc... |

Use a markdown table generator to make snazzy looking tables that work both in code blocks and markdown

Also might be a good idea to mention the "icky" rules that have changed/clarified recently, eg.. hitman notes, warrant clarification, the E2 door abuse thread
« Last Edit: July 22, 2015, 06:05 pm by Crypto »

Offline BlueNova

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Re: Admin Manual v2
« Reply #9 on: July 22, 2015, 06:52 pm »
Code: [Select]
| Minutes         | Reason                                                                                                                                                              |
|-----------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 60 (1 hour)     | Repeated RDMs or breakings of NLR (3x), job abuse, prop pushing, etc..                                                                                              |
| 120 (2 hours)   | Excessive swearing/racism in OOC, RDMing repeatedly, Prop surfing, etc...                                                                                           |
| 720 (12 hours)  | Many accounts of RDM, job abuse, NLR, RDA, excessive swearing in OOC, propblocking entities after a kick, etc...                                                    |
| 1440 (24 hours) | Spawn block, spawn killing (instaban offenses -don't forget a ticket), harassment, excessive swearing/racism in OOC, massive job abuse, prop spam, mass RDM, etc... |

Use a markdown table generator to make snazzy looking tables that work both in code blocks and markdown

Also might be a good idea to mention the "icky" rules that have changed/clarified recently, eg.. hitman notes, warrant clarification, the E2 door abuse thread

I'm not perfect, I mentioned the stuff I thought of then and there and that I thought would at least help them get on the right track. This is supposed to do just that. Get them on the right track instead of tell them exactly what to do. Besides, when I can't edit this updating it is a pain in the ass to ask a Super Admin.