Creating a good report

[andreblue]

Simple way to create a report:

Step One:
Prepare yourself before anything happens:
A) Recording a demo of your play time.
    Pros:
   

• Light On Computer
• Small Size
• Drive Command
• Can be recorded with Fraps after, with less lag

    Cons:
   

• Breaks every update
• Can cause problems when trying to start in a crowded area

    How To Get A demo:
   

• Go to a quiet area, with as few props and players as possible
• Go to console and type:

  record <Name With no spaces>
• Profit

    Small Tips:
    Save it in a way it is easy to tell the dates/server/time.
   

record april_8_11pm_#5

    The Month, then the date, the time, and the server.
   

B) Fraps
    Pros:
   

• Easy to submit
• Good quality

Cons:

• Can lag the computer
• Files are large
• Harder to catch abusers

How to Fraps:

• Start the program up
• Bind the Record button to a easy to use hotkey
• Ensure it is recording sound from both your mic and the game.
• Press the hotkey to record the abuse when you see it

Note:
Not all recording programs with it are the same. This is just the general idea based off using the highly used "Fraps" program
Note 2:
At regular intervals, check the steam ideas of players in the server with

status

to get the steam ids
Step Two:
Getting it ready to report it:
Ensure you have the offender's Steam id

• Do

  rp_lookup <Part Of Name>
• Do

  status

  if above did not work right

Note:
Use of SteamIdFinder Or SteamIDConverter

Ensure nothing is edited, else it will be rejected.

If you used a recording program:
Transcode it to a smaller size format( WMV is a decent one)
Upload to youtube if possible. Else upload to a file share site/utility like DropBox.com

If you made a demo, you can upload that to a file share site/utility like DropBox.com also.

If you have pictures:
    A) Upload to the site here
    B) Use a sharing site such as Tiny Image/Imgur/Dropbox
Determine what the Abuse is:
Admin Abuse:

Use of admin powers that break any rules/agreements set by the MOTD/Buy admin thread
Such as:
No Clip to raid, fast travel, and or escape damage
Mis-use of Ban/kick/slap/slay/gag/mute/ragdoll/etc. commands

Player Abuse:
RDM/NLR, Mass RDM, Prop Spam, and others rules set in the Motd

Step Three:
Creating the ticket:
Now that you have all you need, you need to post it

• Goto Create New Ticket
• Choose the proper area
• Proper Subject/Title
• Proper Body

Now for this you need to say right off, what happened. After so you then can say if you sent a video, the times/ticks if it is a demo, as this will make it much easier for the staff that responds. Then you need to link the outside evidence with [/list]

Code: [Select]

[url=Place the link here]Name for the link[/url]

as to not create ugly links. After so, you can put any other steam Id's you can not fit in the box. And now you are ready for the next step

• Steam ID
• Select the right Server
• Attach upto 8mb of files if needed
  
  • Hit Submit
  If you get this:
  
  You for got something.
  It says what you forgot. Now go and fix it
  If you got this:
  
  It has worked!
  
  Now wait for a admin to reply!

[Sky (Anti IngSoc)]

Nice idea Andre.  Maybe this will help people create better tickets.

Figure I might as well sticky this, its useful.

[andreblue]

Nice idea Andre.  Maybe this will help people create better tickets.

Figure I might as well sticky this, its useful.

Thank you, got the main stuff done, just to make it look nice now.

Edit: If anyone has something to say about what i should also show/add reply with it.
If something is not looking right also reply about that

[Kobolt]

this was a great job Andre. Hopefully this will help admins recive tickets with more clarity, with  little less confusion...

[Mouse]

If anybody wanted an example of a clear, easy to understand and easily resolved ticket and a great use of andre's method above im recommend looking at one of Slurpre's tickets because he clearly states what they abused,time etc and usually has valid evidence in the form of a video. This is my opinion and understanding through looking at a few of his tickets.

[Slurpre]

If anybody wanted an example of a clear, easy to understand and easily resolved ticket and a great use of andre's method above im recommend looking at one of Slurpre's tickets because he clearly states what they abused,time etc and usually has valid evidence in the form of a video. This is my opinion and understanding through looking at a few of his tickets.

http://www.bybservers.co.uk/index.php?action=profile;u=3965;area=hd_showtickets

Just incase someone wished to view them.

I mostly use demos, fraps and screenshots.

Edit:

Your tickets should be constructed with something of the lines of:
*Info about the incident
*What rules was broken (what was abused)
*Time of the incident
*Proof in form of pictures/demo/youtube.
*Steam ID + server.

Edit 2: Simply whenever you play, just type in console "Record <Demoname>" and from there you can give ticks of the video you wish the admins to see, or you can record the demo using fraps. Demo also gives you the possibility to 'drive' which allows you to move around freely.

[andreblue]

If anybody wanted an example of a clear, easy to understand and easily resolved ticket and a great use of andre's method above im recommend looking at one of Slurpre's tickets because he clearly states what they abused,time etc and usually has valid evidence in the form of a video. This is my opinion and understanding through looking at a few of his tickets.

Some of the ideas are from the way he does them.

http://www.bybservers.co.uk/index.php?action=profile;u=3965;area=hd_showtickets

Just incase someone wished to view them.

I mostly use demos, fraps and screenshots.

Edit:

Your tickets should be constructed with something of the lines of:
*Info about the incident
*What rules was broken (what was abused)
*Time of the incident
*Proof in form of pictures/demo/youtube.
*Steam ID + server.

Mostly there, i need to expand on the body stuff.

Edit 2: Simply whenever you play, just type in console "Record <Demoname>" and from there you can give ticks of the video you wish the admins to see, or you can record the demo using fraps. Demo also gives you the possibility to 'drive' which allows you to move around freely.

Read step one on demo's

[PrecookedEagle]

Great job, although it has been done before: http://www.bybservers.co.uk/index.php?topic=4006.msg24731#msg24731

[Mouse]

Great job, although it has been done before: http://www.bybservers.co.uk/index.php?topic=4006.msg24731#msg24731

Yes it has been done before however this thread is new and getting a lot of attention so people are more likely to look at it and hopefully read it!

[Shinigami]

Sorry for bumping an old topic, but it would be good if this was linked in the 'Read me before using the helpdesk', and maybe even a notification screen for first-timers? There's lots of tickets that get resolved/stuck in the awaiting user response section and this could help, even if it's a little.

[andreblue]

bumping a stickyed topic... XD
Also i support the above idea.
Also most add unban requests soon

[Angel]

How is fraps harder to catch abusers?

And also, wmv isn't really a good filetype. it just gets the job done.

[andreblue]

How is fraps harder to catch abusers?

And also, wmv isn't really a good filetype. it just gets the job done.

Fraps will bog most computers down. Many dont have it set up to record well. Then wmv is good to get it uploaded decently fast, and without much hassle. I also say its decent not good. And most people also have windows movie maker or such

[Shinigami]

Fraps will bog most computers down. Many dont have it set up to record well. Then wmv is good to get it uploaded decently fast, and without much hassle. I also say its decent not good. And most people also have windows movie maker or such

Also you need to buy it! 30 seconds can not be enough for some cases, and a demo can just run for hours on end with a small filesize (<50mb).

Oh and it's also useful for the drive tool, and proving someone uses hacking addons.

[Đubs]

Also you need to buy it! 30 seconds can not be enough for some cases, and a demo can just run for hours on end with a small filesize (<50mb).

Oh and it's also useful for the drive tool, and proving someone uses hacking addons.

Many many many ways of "Purchasing" Fraps for free, ya get me?

Also..

Record in Fraps, Open it in WMM, Save the movie as a lower quality ( 480p takes like 24MB per minute of video whereas 1080p takes like 180MB per minute ), Publish the movie to Youtube as a lower quality, Profit..